Unplanned Silence

So, I’ve been somewhat silent for the past week and I have a valid reason for that. My local Internet Service Provider is still unable to fix the connection. I think by now, I have given up on them. Shouldn’t Streamyx just be called “Screamyx”?

I’m tired of being asked to unplug the modem, re-plug the modem, restart the modem. Why do they always think it’s the modem’s fault? In fact I’ve already brought the modem to the shop and was told that there’s no problem with my device. It’s been 3 weeks, I might as well just forget about them fixing the issue.

They close the ticket without having resolved the issue. The moment they think they’ve resolved it, they close it without verifying with the customers. I have so many ticket numbers by now, linking to the same existing issue. If they’re using that as a measurement, it’s definitely giving the wrong information. It will just show that they’re fast at closing tickets, but the truth is, they take forever in resolving issues.

Escalations mean nothing anymore because truth be told, customers don’t know where the issue is escalated to. In the end, all we get is empty promises. Technicians never called. Never visited. Tickets closed. Issues open.

One more week is all I will give them. At the moment, even the wireless broadband with fluctuating signals is better than having no connection and being given the runaround.

Life would probably be better and less stressful without having to keep calling the TM helpdesk. Swimming lesson tomorrow is postponed because yours truly is ill now, due to stress.

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